Genral Information

General Information:

INTRODUCTORY STATEMENT

This handbook is designed to acquaint you with WVEMS and provide you with information about working conditions, employee benefits, and some of the policies affecting your employment. You should read, understand, and comply with all provisions of the handbook. It describes many of your responsibilities as an employee and outlines the programs developed by WVEMS to benefit employees. One of our objectives is to provide a work environment that is conducive to both personal and professional growth.

No employee handbook can anticipate every circumstance or question about policy. As WVEMS continues to grow, the need may arise and WVEMS reserves the right to revise, supplement, or rescind any policies or portion of the handbook from time to time as it deems appropriate, in its sole and absolute discretion. The only exception to any changes is our employment-at-will policy permitting you or WVEMS to end our relationship for any reason at any time. Employees will, of course, be notified of such changes to the handbook as they occur.

SUPERVISORY STRUCTURE

Throughout this handbook, you will see references to "WVEMS Management." This refers to our Management Team, consisting of the Executive Director, Assistant Director (if filled), Business Manager, and Education Program Director. References to "supervisor" refer to your immediate supervisor, or in his/her absence, any member of the Management Team. Also, the Human Resources Manager is designated by the Executive Director and is typically the Business Manager.

REVISIONS TO/INTERPRETATIONS OF THE EMPLOYEE HANDBOOK

The Executive Director is the chief administrative officer of WVEMS and, and such, is responsible for revisions to and/or interpretations of the employee handbook (unless such specifically relates to the Executive Director). The Executive Director has authority to approve operational policy matters relating to employment.

CUSTOMER RELATIONS

Customers are among our EMS Council's most valuable assets. We consider the public, EMS agencies, EMS providers, hospitals, and local governments to be our customers. Every employee represents WVEMS to our customers and to the public. The way we do our jobs presents an image of our entire EMS Council. Customers judge all of us by how they are treated with each employee contact. Therefore, one of our first business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to customers.

Customers who wish to lodge specific comments or complaints should be directed to the Executive Director for appropriate action. Our personal contact with the public, and our manners and professionalism demonstrated in every communication with us, are reflections not only of ourselves, but also of the professionalism of WVEMS. Positive customer relations not only enhance the public's perception and image of WVEMS, but they pay off in greater opportunities for collaboration and involvement of WVEMS in the many areas we serve.